🧳 General Questions
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Empyrean is the only brand combining an aluminum exterior with a natural cotton interior — designed for timeless elegance, sustainable travel, lasting durability, and completely free from microplastics.
Our luggage is developed in close collaboration with experienced manufacturers in Mainland China in a small village called Taizhou and produced under strict quality standards. Every suitcase is carefully inspected before shipping.
Our cases are water-resistant, protecting your belongings from rain and splashes during travel.
🚚 Shipping & Delivery
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Shipping within Switzerland takes 2-4 business days, shipping to Europe usually takes 2–5 business days. International deliveries may take up to 10 days, depending on the destination.
We offer free shipping for in Switzerland and Poland.
Europe Below that, a small shipping fee applies, which is shown at checkout.
Yes! Once your order is shipped, you’ll receive a tracking number by email so you can follow your delivery in real time.
💳 Orders & Payments
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We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Twint ( depending on your location)
If your order hasn’t been shipped yet, we can still make changes or cancel it. Please contact us within 12 hours of placing your order.
🔁 Returns & Warranty
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Yes, unused items can be returned within 14 days of delivery. Contact us for returns.
Absolutely. We offer a Lifetime-Warranty against manufacturing defects. If there’s an issue, we’ll repair or replace your suitcase free of charge.
✈️ Product Information
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Yes! Our Cabin Size models meet most major airlines’ hand luggage standards (55 × 40 × 20 cm).
We recommend double-checking your airline’s specific guidelines before flying.
Empyrean Suitcases are made from premium aluminium, never polycarbonate — lightweight, impact-resistant, and durable.
The interior features high-quality cotton lining, a zipper compartment and fastening belts for easy organization.
Yes, all models are equipped with a TSA-approved combination lock, making them ideal for international travel, including to the USA.
🧰 Care & Maintenance
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Use a damp cloth with mild soap or detergent. Avoid harsh chemicals or abrasive cleaners to protect the surface.
Yes! Replacement parts are available for most models. Please contact our customer service team for assistance.
🌍 Sustainability
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We’re committed tosustainable materials,long-lasting design, andrecyclable packaging. Our goal is to make travel more conscious — without compromising on quality or style.
📞 Contact & Support
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You can contact us anytime via Whatsapp, Insatagram, Email hello@empyreansuitcases.com or through the contact form on our website.
Currently, Empyrean operates exclusively online. You can visit our warehouse on request.
All Products
