Customer Service

Contact Us

We are here for you!

Hello!

We're available to assist you from Monday to Friday, 9 am to 5 pm GMT+1 (Berlin, Zurich, ect.)

Please be aware that we cannot modify order contents or shipping methods after they've been placed. However, customers can edit shipping addresses and cancel orders before fulfillment.

Frequently asked questions

We’re here to assist you with any questions or support you may need. Whether you’d like to learn more about our products, need help with an order, or simply wish to connect with us, you can reach out in any of the following ways:

Tel:
076 387 50 44
Our team is here to take your calls and provide you with any assistance you may need.

E-Mail:
hello@empyreansuitcases.com
Email us and we’ll get back to you as quickly as possible.

All FAQ's

How long does shipping take?

Shipping within Switzerland takes 2-4 business days, shipping to Europe usually takes 2–5 business days. International deliveries may take up to 10 days, depending on the destination.

Do you offer returns?

Yes, unused items can be returned within 14 days of delivery. Contact us for returns.

Do you have a physical store or showroom?

Currently, Empyrean operates exclusively online. You can visit our warehouse on request.

What materials are used?

Empyrean Suitcases are made from premium aluminium, never polycarbonate — lightweight, impact-resistant, and durable.

The interior features high-quality cotton lining, a zipper compartment and fastening belts for easy organization.